Return and Refund Policy

At ReniBuy, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must include the receipt or proof of purchase.
Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

Refunds

Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly inform you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit should appear within a certain number of days, depending on your card issuer’s policies.

Shipping

Responsibility: We will cover the cost of return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at support@renibuy.com so we can resolve the issue promptly.

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