Refunds & Returns
renibuy.com is committed to providing customers with high-quality products. However, we understand that you may occasionally need to return or refund an item. If you are not completely satisfied with your purchase for any reason, we offer a convenient 30-day return policy. This means that you have 30 days from the date you received the item to request a return. Return requests after 30 days will not be entertained.
This policy outlines the terms and conditions for returns and refunds for items purchased on our website.
1. Return and Refund Eligibility:
– Defective Items: If the item you received is damaged or defective, you are eligible for a return or refund. This includes manufacturing defects and quality issues.
– Wrong Items: If the item you received is not what you ordered, we will assist you in returning or exchanging it.
2. Return Period:
– You must notify us within 30 days of receiving the item that you intend to return the item.
3. Return Process:
– To return an item, please contact our customer service team at [email protected] with your order number, reason for return, and any relevant product photos.
– Our team will assess your request and provide a return address.
4. Return Conditions:
– Items must be in their original condition, including all tags and original packaging.
– For safety and hygiene reasons, items must not show any signs of wear, use, or damage. If the item does not meet these conditions, we reserve the right to refuse the return.
5. Refund Process:
Once we confirm that the item is as described by the buyer, we will process the refund within 1-2 business days. The refund will be refunded to your original payment account. Please note that the time it takes for the refund to be credited to your account depends on your card issuer and usually takes 7-10 days.
6. Return Fees
There is no additional handling fee for returns. If the return is due to our fault, such as the wrong item or quality issues, please send the product back by yourself and we will refund the full amount.
However, if the return is for reasons such as personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping costs.
7. Exchanges:
If you would like to exchange an item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. There are no additional handling and shipping charges for exchanges.
8. Cancellations:
– If you would like to cancel your order before it is shipped, please contact us immediately. Once the item is shipped, our standard return policy will apply.
9. Restocking Fees:
– We do not charge any restocking fees.
10. Contact Us:
– If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at [email protected].
Note: renibuy.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy regularly for any changes. Your continued use of our website constitutes your acceptance of these policies.
Company Name: ZenithAudio LLC
Address: 17835 E Ada Dr, Aurora, CO 80017, USA
Email: [email protected]
Tel: +852 7096 6920
Tax ID: 99-2652056
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM